WULANDARI, Anggun; THABRANI, Gesit. Examining e-service quality influence on e-loyalty: A mediating effects of e-satisfaction and e-trust for Tokopedia users. Marketing Management Studies, [S. l.], v. 3, n. 4, p. 349–361, 2023. DOI: 10.24036/mms.v3i4.454. Disponível em: https://jkmp.ppj.unp.ac.id/index.php/mms/article/view/454. Acesso em: 12 apr. 2026.