Rahma Lisya, S., and T. Thamrin. “Influence of Service Quality and Company Image on Electronic Word-of-Mouth (eWOM) through Customer Satisfaction Among Train Passengers at PT. Indonesian Railways (Persero) Regional Division II West Sumatra.”. Marketing Management Studies, Vol. 4, no. 1, Mar. 2024, pp. 55-66, doi:10.24036/mms.v4i1.433.