Examining the mediating effects of perceived risk and benefits on trust and continuance intention

Fellina Putri Nofzil; Firman Firman

doi:10.24036/mms.v4i3.549

Fellina Putri Nofzil Universitas Negeri Padang
Firman Firman Universitas Negeri Padang

DOI: https://doi.org/10.24036/mms.v4i3.549

Keywords: Continuance Intention, Trust, Perceived Risk, Percevied Benefit

Abstract

The aim of this research is to analyze (1) the influence of trust on the continuance intention of Tokopedia users in Padang City. (2) the influence of trust on the perceived risk of Tokopedia users in Padang City. (3) the influence of trust on the perceived benefits of Tokopedia users in Padang City. (4) the influence of perceived risk on the continuance intention of Tokopedia users in Padang City. (5) the influence of perceived benefit on the continuance intention of Tokopedia users in Padang City. (6) the influence of trust on the continuance intention of Tokopedia users in Padang City with perceived risk as a mediating variable. (7) the influence of trust on the continuance intention of Tokopedia users in Padang City with perceived benefit as a mediating variable. This type of research is quantitative descriptive research, the number of samples in this research is 180 respondents using purposive sampling techniques, the data analysis method uses SEM analysis using the Smart PLS 4 application.
The research results are 1) there is a significant influence between trust and the continuance intention of Tokopedia users in Padang City. (2) there is a significant influence between trust on the perceived risk of Tokopedia users in Padang City. (3) there is a significant influence between trust on the perceived benefits of Tokopedia users in Padang City. (4) there is a significant influence between perceived risk on the continuance intention of Tokopedia users in Padang City. (5) there is a significant influence between perceived benefit on the continuance intention of Tokopedia users in Padang City. (6) there is a significant influence between trust on the continuance intention of Tokopedia users in Padang City with perceived risk as a mediating variable. (7) there is a significant influence between trust on the continuance intention of Tokopedia users in Padang City with perceived benefit as a mediating variable.

Downloads

Download data is not yet available.

References

Baskara, I. P. (2012). Keputusan Pembelian Melalui Situs Jejaring Sosial ( Social Networking Website ) ( Studi Pada Mahasiswa di Kota Semarang ). Jurnal Manajemen Fakultas Ekonomi Dan Bisnis Universitas Dian Nuswantoro, 2011, 1–15.
Brilliana, Vita. “Pengaruh Perceived Ease Of Use , Perceived Usefulness , Confirmation , Performance Value Dan Satisfaction Terhadap Continuance Intention Pada Pengguna Go-Food” 12, no. 1 (2020): 1–8.
Chandra, Jaya, and Vita Briliana. “Mobile Apps Usefulness , Perceived Enjoyment , Trust Dan Perceived Benefit Terhadap Intention To Purchase Decisions” 23, no. 2 (2021): 267–280.
Chen, Y-Shan, Chang, Ching-Hsun. “Greenwash Adn Green Trust: The Mediation Effects of Green Consumer Confusion and Green Perceived Risk.” Springer Science+Business Media (2012).
Dan J. KIM, Donald L. FERRIN, H. Raghav RAO. “A Trust-Based Consumer Decision-Making Model in Electronic Commerce: The Role of Trust, Perceived Risk, and Their Antecedents” (2009).
Engel, J.F., R.D, Blackwell., and P.W, Miniard, 1995. Perilaku Konsumen. Jakarta: Binarupa Aksara.
Fermay, Anestia. “Pengaruh Perceived Benefit Dan Perceived Risk Terhadap Continuance Intention Penggunaan Fintech Mobile Payment,” 2019.
Heksawan Rahmadi, Deni Malik. “Pengaruh Kepercayaan Dan Persepsi Risiko Terhadap Keputusan Pembelian E-Commerce Pada Tokopedia.Com Di Jakarta Pusat.” Jurnal reformasi administrasi volume 3 n (2018).
Hirma, Dian. “Consumer Attitude Towards Online Shopping : Trust Effect , Perceived Benefits and Perceived Web Quality,” no. 103 (2022).
May, Yolanda, Emmanuella Banjarnahor, and Retno Setyorini. “Analisis Faktor-Faktor Yang Mempengaruhi Continuance Intention ( Studi Kasus Pada Pengguna Go-Food Di Kota Bandung )” 12, no. 1 (2022).
Monica, Cindy, and Vita Briliana. “Faktor-Faktor Yang Mempengaruhi Continuance Intention Pengguna Go-Food Di Jakarta” 9 (2019): 115–126.
Mouakket, Samar. “Factors Influencing Continuance Intention to Use Social Network Sites: The Facebook Case” 53 (2015).
Setyadi, Elizabeth Venny, Russel Suarly, Rudy Handoko, and Alavi Ali. “Faktor-Faktor Yang Mempengaruhi Continuance Intention Dari Pengguna Pada Layanan M-Payment ( Studi Kasus Go-Pay )” (2018): 162–200.
Riau, Pascasarjana Universitas. “Pengaruh Persepsi Kemudahan Penggunaan, Persepsi Manfaat Dan Kepercayaan Terhadap Kepuasan Dan Niat Menggunakan Kembali Aplikasi Ovo Pada Mahasiswa Pascasarjana Universitas Riau” XII, no. 1 (2020): 151–170.
Rhamdhani, Intan Muliana, Sekolah Tinggi, Ilmu Ekonomi, and Putra Bangsa. “Procuratio : Jurnal Ilmiah Manajemen Procuratio : Jurnal Ilmiah Manajemen” 8, no. 2 (2020): 167–175.
Rofiq, Ainur. (2007). Pengaruh Dimensi Kepercayaan (Trust) Terhadap Partisipasi Pelanggan E-Commerce (Studi pada Pelanggan E-Commerce di Indonesia). Malang: Universitas Brawijaya.
Safina Novitasari (2014) dengan judul Pengaruh Kepercayaan, Persepsi Risiko, Persepsi Manfaat, dan Persepsi Kontrol Perilaku Terhadap Niat Penggunaan Sistem E-commerce
Sugiyono. 2009. Metode Penelitian Kuantitatif dan Kualitatif. Bandung: CV.Alfabeta.
Tekaqnetha, Geraldi. “Faktor Yang Mempengaruhi Continuance Intention Go-Pay Di Jakarta” II, no. 1 (2020): 173–181.
Unud, E-jurnal Manajemen. “Kepercayaan Terhadap Niat Beli Ulang Pada Go-Food Di Fakultas Ekonomi Dan Bisnis Universitas Udayana, Bali, Indonesia. E-Lectronic Commerce ( e-Commerce ) Seringkali Di Artikan” 7, no. 10 (2018): 5197–5229.
Utami, Febby Nanda, and Nia Rahayu. “Pengaruh Perceived Usefulness Dan Perceived Ease of Use Terhadap Continuance Intention to Use Mobile Banking Dengan Trust Sebagai Variabel Intervening Pada Pengguna Aplikasi Bank Jambi Mobile” 1 (2022): 57–67.
Wiranda, Zebi. “Pengaruh Kualitas Website Dan Kepercayaan Terhadap Pembelian Ulang Pada Pelanggan E-Commerce Shopee Di Kelurahan Tangkerang Barat Kecamatan Marpoyan Damai Kota Pekanbaru,” 2021.
Wulandari, Tria Dewi, and Marsha Anindita. “Pengaruh Satisfaction Dan Attitude Terhadap Continuance Intention Mahasiswa Pada Sistem Pembelajaran Open Learning” 4, no. 1 (2022): 174–191.
Yu, Lingling. Cao Xiongfei, dkk. “Understanding Mobile Payment Users Continuances Intention: A Trust Transfer Perspective” (2018).
Maharani Rositasari, Risca Fitri Ayuni. “Pengaruh Kepercayaan, Persepsi Risiko, Persepsi Kemudahan, Dan Persepsi Manfaat Terhadap Sikap Pembelian
Produk Fashion Melalui Online Shop (Studi Pada Pengguna Facebook Di Indonesia).” Jurnal Ilmiah Mahasiswa FEB Universitas Brawijaya vol.3 no.2 (2016).
Hasan Nursukma, Umi Farida, Wahna Widhianingrum. “Pengaruh Kepercayaan, Keamanan Data, Kualitas Pelayanan, Dan Persepsi Resiko Menggunakan E-Commerce Terhadap Keputusan Pembelian Online (Survei Pada Pengguna Tokopedia Di Ponorogo).” Jurnal ekonomi, manajeman dan akuntansi Vol. 5 No. (2021).
Zhen Shao, Lin Zhang, Xiaotong Li, (2022) Understanding the role of justice perceptions in promoting trust and behavioral intention towards ride- sharingZhen Shao a,*, Lin Zhang a, Xiaotong Li Electronic research journal