The effect of information quality on trust mediated by social psychological distance and its effect on purchase intention
Keywords:
Information quality, social psychological distance, trust, purchase intention
Abstract
This study purpose to analyze the influence of information quality and trust mediated by social psychological distance on purchase intentions of Tik Tok users in Padang City. The population in this study is all the people of Padang City who know about online shopping features through the Tiktok application. This study involved 144 respondents as a sample. Data collection was carried out by distributing online questionnaires, and data was processed using SmartPLS software. The findings of this study indicate that (1) the quality of information has a positive and significant effect on trust, (2) the quality of information has a positive and significant effect on social psychological distance, (3) social psychological distance has a positive and significant effect on trust. (4) The quality of information has a positive and significant effect on trust with social psychological distance as mediation, (5) trust has a positive and significant effect on purchase intentions.
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References
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Astuti, Dwi, Fajarratri S. Tp, and M. M. Abstraksi. 2010. “Studi Mengenai Persepsi Resiko (Perceived Risk) Terhadap Minat Beli Online Shopping (Kasus Pada Toko Online Www.Kaskus.Com).” Jurnal Sains Pemasaran Indonesia IX(2):111–27.
Cheung, Man, Chuan Luo, Choon Sia, and Huaping Chen. 2009. “Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of on-Line Consumer Recommendations.” International Journal of Electronic Commerce 13(4):9–38. doi: 10.2753/JEC1086-4415130402.
Dirgantara, I. Made Bayu, and Habib Maulana Akbar. 2022. “The Role of Information Quality Processing in Determining Purchase Intentions through Social Psychological Distance.” Diponegoro International Journal of Business 5(2):109–18. doi: 10.14710/dijb.5.2.2022.109-118.
Esmaeili, Leila, and Seyed Alireza Hashemi G. 2019. “A Systematic Review on Social Commerce.” Journal of Strategic Marketing 27(4):317–55. doi: 10.1080/0965254X.2017.1408672.
Hair, Joseph, Rolph Anderson, Barry Babin, and Wiiliam Black. 2010. “Multivariate Data Analysis.Pdf.” Australia : Cengage 7 edition:758.
Hennig-Thurau, Thorsten, Kevin P. Gwinner, Gianfranco Walsh, and Dwayne D. Gremler. 2004. “Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?” Journal of Interactive Marketing 18(1):38–52. doi: 10.1002/dir.10073.
Hernández-ortega, Blanca. 2017. “Don’t Believe Strangers: Online Consumer Reviews And The Role Of Social Psychological Distance.” Information & Management. doi: 10.1016/j.im.2017.03.007.
Hong, Ilyoo B., and Hoon S. Cha. 2013a. “The Mediating Role of Consumer Trust in an Online Merchant in Predicting Purchase Intention.” International Journal of Information Management 33(6):927–39. doi: 10.1016/j.ijinfomgt.2013.08.007.
Hong, Ilyoo B., and Hoon S. Cha. 2013b. “The Mediating Role of Consumer Trust in an Online Merchant in Predicting Purchase Intention.” International Journal of Information Management 33(6):927–39. doi: 10.1016/j.ijinfomgt.2013.08.007.
Huang, Zhao, and Morad Benyoucef. 2013. “From E-Commerce to Social Commerce: A Close Look at Design Features.” Electronic Commerce Research and Applications 12(4):246–59. doi: 10.1016/j.elerap.2012.12.003.
Jiang, Guoyin, Fen Liu, Wenping Liu, Shan Liu, Yufeng Chen, and Dongming Xu. 2021. “Effects of Information Quality on Information Adoption on Social Media Review Platforms: Moderating Role of Perceived Risk.” Data Science and Management 1(1):13–22. doi: 10.1016/j.dsm.2021.02.004.
Lange, Paul A. M. van, Arie W. Kruglanski, and E. Tory Higgins. 2012. Handbook of Theories of Social Psychology. Los Angeles: SAGE.
Ling, Kwek Choon, Lau Teck Chai, and Tan Hoi Piew. 2010. “The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention.” International Business Research 3(3):63. doi: 10.5539/ibr.v3n3p63.
Liu, Chao, Zheshi Bao, and Chuiyong Zheng. 2019. “Exploring Consumers’ Purchase Intention in Social Commerce: An Empirical Study Based on Trust, Argument Quality, and Social Presence.” Asia Pacific Journal of Marketing and Logistics 31(2):378–97. doi: 10.1108/APJML-05-2018-0170.
Martinez, Briana, and Soyoung Kim. 2011. “Predicting Purchase Intention for Private Sale Sites.” doi: 10.1108/13612021211246080.
Nulufi, Kris, and Murwartiningsih. 2015. “Minat Beli Sebagai Mediasi Pengaruh Brand Image Dan Sikap Konsumen Terhadap Keputusan Pembelian Batik Di Pekalongan.” Management Analysis Journal 4(2):129–41.
Nurmanah, Ima, and Edi Suswardji Nugroho. 2021. “Pengaruh Kepercayaan (Trust) Dan Kualitas Pelayanan Online (E-Service Quality) Terhadap Keputusan Pembelian Online Shop Bukalapak.” At-Tadbir : Jurnal Ilmiah Manajemen 5(1):11. doi: 10.31602/atd.v5i1.3384.
Purwianti, Lily, and Tommy Ricarto. 2018. “Analisa Faktor-Faktor Yang Mempengaruhi Purchase Intention Pada Pengguna Smartphone Di Batam.” Jurnal Manajemen Maranatha 18(1):41–56. doi: 10.28932/jmm.v18i1.1095.
Trope, Yaacov, and Nira Liberman. 2010. “Construal-Level Theory of Psychological Distance.” Psychological Review 117(2):440–63. doi: 10.1037/a0018963.
Turban, Efraim, Judy Whiteside, David King, and Jon Outland. 2017. Introduction to Electronic Commerce and Social Commerce.
Zhao, Yang, Lin Wang, Huijie Tang, and Yaming Zhang. 2020. “Electronic Word-of-Mouth and Consumer Purchase Intentions in Social e-Commerce.” Electronic Commerce Research and Applications 41(April):100980. doi: 10.1016/j.elerap.2020.100980.
Published
2024-03-30
How to Cite
Hidayah, R., & Thabrani, G. (2024). The effect of information quality on trust mediated by social psychological distance and its effect on purchase intention. Marketing Management Studies, 4(1), 33-43. https://doi.org/10.24036/mms.v4i1.431
Section
Articles
