The influence of convenience, perceived ease of use, perceived risk, and security on trust with financial well-being as mediation for OVO digital payment users
Keywords:
Keywords: Trust, convenience, perceived ease of use, perceived risk, and financial well-being
Abstract
This study aims to examine how convenience, perceived usability, perceived risk, and perceived security affect trust with financial wellbeing in OVO digital payment consumers. A total of 200 respondents took part in the study, and SmartPLS conducted the data analysis. The following details were included in the study's conclusions. (1) Convenience has a strong favorable impact on financial well-being. (2) There is a considerable beneficial relationship of perceived ease of use on financial well-being. (3) There is a considerable positive influence of perceived risk on financial well-being. (4) Financial well-being is positively impacted by security. (5) There is a considerable favorable influence of financial well-being on trust.
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References
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Yang, Y., & Yao, J. (2021). Resource integration optimization of convenience service platforms adopting dynamic service modes in new retail. Frontiers of Business Research in China, 15(1), 2. https://doi.org/10.1186/s11782-021-00101-0
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Arslan, G., M. Yı ldı rı m, and S. M. Albertova. 2021. Development and initial validation of the Subjective Academic Wellbeing Measure: A new tool of youth well- being in school. Journal of Positive School Psychology.
Balapour, A., Nikkhah, H. R., & Sabherwal, R. (2020). Mobile application security: Role of perceived privacy as the predictor of security perceptions. International Journal of Information Management, 52, 102063. https://doi.org/10.1016/j.ijinfomgt.2019.102063
Bansal, G., & Zahedi, F. M. (2014). Trust-Discount Tradeoff in Three Contexts: Frugality Moderating Privacy and Security Concerns. Journal of Computer Information Systems, 55(1), 13–29. https://doi.org/10.1080/08874417.2014.11645737
Benoit, S., Klose, S., & Ettinger, A. (2017). Linking service convenience to satisfaction: dimensions and key moderators. Journal of Services Marketing, 31(6), 527–538. https://doi.org/10.1108/JSM-10-2016-0353
Berry, L. L., Seiders, K., & Grewal, D. (2002). Understanding Service Convenience. Journal of Marketing, 66(3), 1–17. https://doi.org/10.1509/jmkg.66.3.1.18505
Cai, S., Lin, X., Xu, D., & Fu, X. (2016). Judging online peer-to-peer lending behavior: A comparison of first-time and repeated borrowing requests. Information & Management, 53(7), 857–867. https://doi.org/10.1016/j.im.2016.07.006
Castaldo, S., Premazzi, K., & Zerbini, F. (2010). The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships. Journal of Business Ethics, 96(4), 657–668. https://doi.org/10.1007/s10551-010-0491-4
Ceyla Pazarbasioglu, Alfonso Garcia Mora, Mahesh Uttamchandani, Harish Natarajan, Erik Feyen, & Mathew Saal. (2020). Digital financial services.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319. https://doi.org/10.2307/249008
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982
Dietz, G., and N. Gillespie. 2011. Building and restoring organizational trust. London: Institute of Business Ethics.
Dzogbenuku, R. K., Amoako, G. K., Kumi, D. K., & Bonsu, G. A. (2022). Digital Payments and Financial Wellbeing of the Rural Poor: The Moderating Role of Age and Gender. Journal of International Consumer Marketing, 34(2), 113–136. https://doi.org/10.1080/08961530.2021.1917468
Dzogbenuku, R. K., & Kumi, D. K. (2018). Exploring the key drivers of internet behaviour among the youth of emerging markets. Global Knowledge, Memory and Communication, 67(8/9), 486–509. https://doi.org/10.1108/GKMC-01-2018-0005
Evangelista, R., Guerrieri, P., & Meliciani, V. (2014). The economic impact of digital technologies in Europe. Economics of Innovation and New Technology, 23(8), 802–824. https://doi.org/10.1080/10438599.2014.918438
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. International Journal of Human-Computer Studies, 59(4), 451–474. https://doi.org/10.1016/S1071-5819(03)00111-3
Fitch, P. (2016). Un vent de changement. The Canadian Journal of Hospital Pharmacy, 69(5). https://doi.org/10.4212/cjhp.v69i5.1602
Gefen, Karahanna, & Straub. (2003). Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, 27(1), 51. https://doi.org/10.2307/30036519
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hanafizadeh, P., & Khedmatgozar, H. R. (2012). The mediating role of the dimensions of the perceived risk in the effect of customers’ awareness on the adoption of Internet banking in Iran. Electronic Commerce Research, 12(2), 151–175. https://doi.org/10.1007/s10660-012-9090-z
Hoque, R., Sorwar, G., & Strachan, N. (2017). Trust in Digital Payment Systems: A Literature Review and Future Research Directions. Journal of Financial Services Marketing, 22(3), 127–139.
Isaeva, N., K. Gruenewald, and M. N. Saunders. 2020. Trust theory and customer services research: Theoretical review and synthesis. The Service Industries Journal 40:1–33.
Kim, D. J. (2008). Self-Perception-Based Versus Transference-Based Trust Determinants in Computer-Mediated Transactions: A Cross-Cultural Comparison Study. Journal of Management Information Systems, 24(4), 13–45. https://doi.org/10.2753/MIS0742-1222240401
Kleijnen, M., de Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83(1), 33–46. https://doi.org/10.1016/j.jretai.2006.10.004
Pavlou, Liang, & Xue. (2007). Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-Agent Perspective. MIS Quarterly, 31(1), 105. https://doi.org/10.2307/25148783
Philippas, N. D., & Avdoulas, C. (2020). Financial literacy and financial well-being among generation-Z university students: Evidence from Greece. The European Journal of Finance, 26(4–5), 360–381. https://doi.org/10.1080/1351847X.2019.1701512
Prahalad.C.K. (2006). The Inovation Sandbox. Strategy and Business.
Sugiyono. 2018. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Thomas Dapp, A. F., Lars Slomka, E., & Research Management Ralf Hoffmann, D. (2015). Current Issues Digital economy and structural change. www.dbresearch.com
Yang, Y., & Yao, J. (2021). Resource integration optimization of convenience service platforms adopting dynamic service modes in new retail. Frontiers of Business Research in China, 15(1), 2. https://doi.org/10.1186/s11782-021-00101-0
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge. Journal of the Academy of Marketing Science, 30(4), 362–375. https://doi.org/10.1177/009207002236911
Published
2024-03-31
How to Cite
Gian Mulkiansyah, Rahmiati, R., & Fasyni, A. (2024). The influence of convenience, perceived ease of use, perceived risk, and security on trust with financial well-being as mediation for OVO digital payment users. Marketing Management Studies, 4(1), 67-77. https://doi.org/10.24036/mms.v4i1.487
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Articles
